Odoo Helpdesk
Offer great customer service with agile Odoo Helpdesk
Satisfy customers with Quick Ticket Resolution using Odoo Ticketing System
Raise Tickets in just a click with Odoo Ticketing System
Odoo Helpdesk will remain the perfect support ticket tool on your website to help you run things smoothly from one place. At Oodu Implementers, we offer you the effective Odoo Helpdesk module that enables you to provide anytime support to the existing customer as well as encourage potential customers to reach out to you regarding their queries and concerns.
Explore Odoo Helpdesk Management Software for Friendly UI and Faster Ticket Resolutions
Follow, organize, and resolve customer tickets.
The incredible kanban view lets you arrange your tickets the way you want
Have a complete overview of your team’s workload and monitor the status of a ticket based on your customized SLA rules.
Out-of-the-box Odoo Helpdesk Module Supports Multi-Channels
Reach out to your customers where they are
- Email – Set new incoming emails to create tickets automatically.
- Website Form – Create a customizable website form to qualify your customers’ queries.
- Live Chat – Instantly engage visitors by using the Live Chat plugin on your website.
SLAs, Automation, Templates, and Canned Responses for Optimized Productivity
Odoo Helpdesk is well-optimized to increase your team’s productivity:
- Define your SLA rules and allow Odoo Helpdesk to take action automatically.
- Set automated responses at diverse stages of ticket resolution.
- Use dynamic email templates to automate most usual responses.
- Escalate tickets in seconds with just a click
- Invite experts into a live discussion.
- Creating canned responses to answer instantly in live chat.
Sell Contracts Of Your Support
Sell, renew, and upsell easily
Automatically offer helpdesk services to your customers by selling support contracts. With the assistance of the timesheet app, you can monitor time on each contract, and upsell intuitively with time-limited contracts. Set alerts for your sales or helpdesk team depending on your customer status.
Deliver smarter self-service
In-built customer information base
You can directly link your FAQs, training videos and presentations on a ticket and develop your own self-service platform. Create a community around your product with the forum.
Enable customers to close their tickets
Increase productivity, Grant autonomy
Avoid misunderstandings, reduce errors and give more time for Helpdesk Teams to think about what needs their focus truly.
Why Oodu Implementers for Odoo Helpdesk
Oodu Implementers is the trusted official partner of Odoo that offers a broad range of Odoo’s software apps to help you accelerate the growth of your business.
We provide you with dedicated support for implementing, customizing and troubleshooting Odoo Helpdesk. This Odoo Helpdesk app is fully customizable and flexible that includes all that you need to set up a service desk, technical support team and issue ticket system with service requests that can be managed in the Odoo backend. Customers and admin receive the support ticket via email and customers can also view the status of their reported ticket in the website portal easily.